Frequently Asked Questions

Our Company

      Why buy from Quality Tapestries?
               1. We have an A+ rating with the Better Business Bureau. (View BBB rating.)
               2. We have an excellent 30 day return policy. (View 30 day return policy.)
               3. We have personalized customer service, answering all calls and emails within one business day. (View contact info.)
               4. We have excellent testimonials from the USA, Australia, Canada, the UK and more! (View testimonials.)
               5. Every tapestry is woven in the USA, France, Belgium, or Italy.

Shipping

      How much does shipping cost?
               Shipping is free to the USA!

      How soon will my order ship?
               Most orders ship out within 3 business days. Occasionally a tapestry has to be woven and will take up to 10 business
               days for it to be shipped out.

      Will I get a tracking number?
               Yes. Once your order ships we will email you a tracking number.

      What carrier do you use for shipments?
               We use FedEx and UPS in the USA. We will use the US Postal Service (USPS) for shipments to P.O. Boxes.

Products

      Do you appraise or buy old tapestries?
               No. We deal exclusively with brand new tapestries and cannot appraise any others.

      Are the images screen printed onto the fabric?
               No. All images are woven into the tapestries. These are high quality tapestries.

      How do I get wrinkles out of my tapestry?
               To remove wrinkles or creases, iron the back of the tapestry first, using a steam iron on a medium setting.
               This will remove most of the wrinkles. If you still need to iron the front, place a thin cloth between the
               fabric and the iron to avoid scorching the fibers.

      How do I maintain my tapestry?
               Once mounted on a wall, your tapestry should require very little maintenance. Vacuum your tapestry once
               or twice a year with your vacuum cleaner's upholstery attachment to remove dust.

Payments

      What payment methods do you accept?
               We accept Visa, MasterCard, American Express, Discover and PayPal.

      Is paying online safe and secure?
               Yes. In the bottom right corner of every page you will find our GeoTrust Security logo. Click this logo to see that our
               site is secured with 256 bit encryption, thereby offering the highest level of encryption and security possible. This means
               you can rest assured that communications between your browser and this site's web servers are private and secure.

Returns

      How does the return policy work?
               Click Here to read about our 30 day return policy.