Frequently Asked Questions
About This Tapestry
Is this tapestry in stock?
Usually. If not, we will get it in from Europe in about 1-3 weeks after your order is placed, then ship it to you. If you need it quicker than that, please email us to inquire about stock at firstname.lastname@example.org. Be sure to include the item number and the size you need.
Can this tapestry be made into a size not shown on the site?
No. Each tapestry only comes in the size(s) shown. We cannot make them in other sizes. If the size is not right for your space then we recommend narrowing your search using our "Width" and "Height" search features above.
Is the rod included?
No. Rods and tassels are sold separately.
View rods & tassels here.
Where is this tapestry made?
Is this tapestry hand made?
No. It is machine woven on quality jacquard looms in Italy.
Where does it ship from?
Seattle Washington area, USA.
How much does shipping cost?
FREE SHIPPING in the USA! Shipping outside the USA is $25 on your entire order.
How soon will my order ship?
Typically within 5 business days. Sometimes an Italian tapestry is not in
stock and it takes about 1-3 weeks to get it in, at which point it will ship
out from our USA warehouse.
Do you use FedEx to ship?
We use FedEx to most addresses in the USA. We use the U.S. Postal Service for all other orders, including International.
Will I get a tracking number?
Yes. Once your order ships we will email you a tracking number.
What is your return policy?
We have a phenomenal return policy! Read all about our return policy here.
Are the images screen printed onto the fabric?
No. All images are woven into the tapestries. These are high quality tapestries.
How do I maintain my tapestry?
Once mounted on a wall, your tapestry should require very little maintenance. Vacuum your tapestry once
or twice a year with your vacuum cleaner's upholstery attachment to remove dust.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.
Is paying online safe and secure?
Yes. In the bottom right corner of every page you will find our security logo. Click this logo to see that our
site is secured with 256 bit encryption, thereby offering the highest level of encryption and security possible. This means
you can rest assured that communications between your browser and this site's web servers are private and secure.