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Frequently Asked Questions

About This Tapestry

Is this tapestry in stock?
This tapestry is either in stock or can be woven (in North Carolina, USA) within approximately 5-15 business days and shipped out.

Can this tapestry be made into a size not shown on the site?
No. Each tapestry only comes in the size(s) shown. We cannot make them in other sizes. If the size is not right for your space then we recommend narrowing your search using our "Width" and "Height" search features above.

Is the rod included?
No. Rods and tassels are sold separately. View rods & tassels here.

Where is this tapestry made?
North Carolina, USA.

Is this tapestry hand made?
No. It is machine woven on jacquard looms. See how this wall tapestry is made!

Shipping

Where does it ship from?
North Carolina, USA.

How much does shipping cost?
FREE SHIPPING in the USA! Shipping outside the USA is $25 on your entire order.

How soon will my order ship?
Typically within 3-10 business days. Longer during late November through December.

Do you use FedEx to ship?
We use FedEx to most addresses in the USA. We use the U.S. Postal Service for most other orders, including International. Occasionally we use UPS.

Will I get a tracking number?
Yes. Once your order ships we will email a tracking number.

Return Policy

What is your return policy?
We have a great return policy! Read our return policy here.

Other Questions

Are the images screen printed onto the fabric?
No. All images are woven into the tapestries. These are high quality tapestries.

How do I maintain my tapestry?
Once mounted on a wall, your tapestry should require very little maintenance. Vacuum your tapestry once
or twice a year with your vacuum cleaner's upholstery attachment to remove dust.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.

Is paying online safe and secure?
Yes. In the bottom right corner of every page you will find our security logo. Click this logo to see that our
site is secured with 256 bit encryption, thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.


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