Frequently Asked Questions

About This Tapestry

Is this tapestry in stock?
Yes. Each hand-woven tapestry is unique and will only appear on our site if it is in stock. Once it sells the listing will be removed.

Can this tapestry be made into a size not shown on the site?
Yes. This tapestry can be made into a custom size upon request. It will take a few months to make. Please let us know if you are interested in a custom size and we can offer you a quote.

Is the rod included?
No. Rods and tassels are sold separately. View rods & tassels here.

Where is this tapestry made?
This tapestry is hand-woven in China by skilled artisans who were taught by French technicians to replicate exactly the same weaving methods as the French used centuries ago.

Is this tapestry hand made?
Yes!

Shipping

How much does shipping cost?
We offer free shipping in the USA! Click here for information on International shipping.

How soon will my order ship?
Typically within 3 business days.

Do you use FedEx to ship?
We use FedEx to ship to most addresses. We also use UPS as well as the U.S. Postal Service for some shipments.

Will I get a tracking number?
Yes. Once your order ships we will email you a tracking number.

Return Policy

What is your return policy?
We have a phenomenal return policy! Read our return policy here.

Other Questions

Are the images screen printed onto the fabric?
No. All images are woven into the tapestries. These are high quality tapestries.

How do I maintain my tapestry?
Once mounted on a wall, your tapestry should require very little maintenance. Vacuum your tapestry once
or twice a year with your vacuum cleaner's upholstery attachment to remove dust.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.

Is paying online safe and secure?
Yes. In the bottom right corner of every page you will find our security logo. Click this logo to see that our
site is secured with 256 bit encryption, thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.