FAQ for Custom Tapestries
About the Tapestries
How much do your custom tapestries cost?
Prices vary according to size and a few other factors. Typical prices range from $750 - $2,500 USD. Please request a quote to get your exact price.
What material are the tapestries made out of?
Typically they are about 70% cotton & 30% polyester. No wool options are available.
Are the tapestries lined?
Yes. Unless you request otherwise each tapestry is lined and finished with a rod pocket at the top for hanging. The lining is typically black or tan. Our craftsmen will choose the best color match for your image, unless you specifically request one.
Can any size tapestry be woven?
There are some size constraints on individual tapestries due to the widths of the looms. That said, we can weave rather large tapestries. If you request a size larger than the looms can produce we can often suggest creative ways to meet your overall size needs, such as by weaving multiple tapestries that can either be hung side by side, or sewn together to make one overall picture. Please Request a Quote to find out the best options for your needs.
Where are they made?
North Carolina, USA.
Are they hand made?
No. They are machine woven on jacquard looms. Nonetheless, skilled people are involved each step along the way.
Are the images screen printed onto the fabric?
No. All images are woven into the tapestries. We do have a few dye sublimation (ink) options available on poly-suede upon request.
How long does the weaving process take?
Typically anywhere from 2 to 6 weeks. If you have a deadline let us know.
What file type should the image be?
Preferably JPEG, however we can work with, and convert if necessary, nearly any file type.
What size should the image file be?
Nearly any high resolution image can be woven. For instance, pictures taken with smart phones can easily be woven. In most cases, a minimum pixel size of 30 pixels per inch is sufficient. (i.e. If you want a 50” x 80” tapestry, the pixel size of 1500 x 2400 is sufficient.) If you are not sure if your image can be woven, just email it to us and we will let you know!
Can any image be woven?
It depends. If there is a copyright on the image, then a waiver must be signed. Older artwork, like Van Gogh’s, are typically now in the Public Domain and thus free of copyright. If you are unsure, just ask us!
How exact are the colors, details and size of the finished product?
To see how colors translate, we encourage you to look through our custom photo gallery. As you do, note how colors and details translate. You will find that vibrant colors may not weave as vibrantly. Also, some colors from the supplied image may not weave into the exact same colors. Additionally, the actual finished size of your tapestry may vary by up to a few inches in width and/or height. These aspects are simply the nature of the unique process of weaving. It is best to keep an open mind as to what the finished product will look like and be excited about the translation of your image into a woven tapestry.
Are there any tips or recommendations when creating an image for weaving?
Here are a few tips: Use contrasting colors, especially for colors/sections that will be side-by-side. Do not use gradient (or slowing transitioning) colors. Do not use overly vivid colors (see question above). If there will be text, do not use thin or small fonts. Do not use copyrighted material unless a waiver can be signed.
Can a sample be ordered?
For larger orders we can usually weave a sample of your tapestry before the full purchase. For smaller orders we can send a sample scrap of an existing tapestry for you to get an idea of the quality of our tapestries.
Can you handle large commercial orders?
Typically, yes. Hundreds of tapestries can be woven in a matter of weeks. We work with hotels, restaurants, interior designers and more.
Do you offer a fire rating?
No. If this is required (i.e. for a hotel) you can add a commercial fire-retardant spray to bring it up to code.
Can you meet unique specifications and/or customization requests?
Sometimes. Just ask us and we'll let you know if it can be done!
About Shipping
Do you ship worldwide?
Yes. We have done custom tapestries for people and businesses in many countries.
How much does shipping cost?
Small custom orders in the USA will ship for free. Large orders and international orders may be subject to actual shipping costs. Please inquire for a quote.
How soon will my order ship?
Typically within 2-6 weeks. Large orders may require a few additional weeks. Let us know if you have a deadline and we will work to meet it.
How do you ship?
We ship via FedEx unless requested otherwise.
Will I get a tracking number?
Yes. Once your order ships we will email a tracking number.
Will I pay customs/duty fees on International shipments?
Most likely. If so, and how much is not up to us, but up to each country. We will put the true value you paid for the goods on the Commercial Invoice.
Other
Will I pay sales tax?
Only orders shipped to consumers in California will pay sales tax. (8.5% as of 2022)
What is your return policy for custom orders?
Custom orders are not returnable. Thus, our normal return policy is void for custom orders.
Is the rod included?
No. Rods and tassels are sold separately.
How do I maintain and clean a tapestry?
Once mounted on a wall, your tapestry should require very little maintenance. Vacuum your tapestry once or twice a year with your vacuum cleaner's upholstery attachment to remove dust.