Terms & Conditions

Quality Tapestries Inc. sells woven wall tapestries, custom woven designs, and coordinating décor to customers in the United States and around the world. This page explains the terms that apply when you browse qualitytapestries.com, place an order, return an item, or make a warranty claim. By using the website or placing an order, you agree to these terms. Nothing in them reduces any consumer right that the law does not allow us to limit.

1. Who We Are

The website is operated by Quality Tapestries Inc. (“Quality Tapestries,” “we,” “us”). Our full contact details appear in Section 12.

2. Products and Product Information

Roughly half of our wall tapestries are woven in North Carolina, USA. The other half are imported, primarily from Belgium, France, and Italy. Each product page describes the item and gives its size and estimated shipping time, so please review it before ordering.

Rods and other accessories are sold separately unless a product page says they are included. Custom tapestries are produced to the specifications you approve and are described in Section 7.

3. Orders, Pricing, and Payment

You agree to give accurate contact, billing, and delivery information and to use a payment method you are authorized to use. Shipping, taxes, and discount codes are calculated at checkout, and the total shown before you pay is the amount you will be charged.

We may decline or cancel an order for reasons such as a pricing or listing error, limited stock, or suspected fraud. If we cancel an order, we will notify you and refund any amount you have paid to the original payment method.

4. Production, Shipping, and Delivery

We offer free shipping worldwide. All products ship from the USA, mainly by FedEx, with UPS and the US Postal Service used for some shipments. Tracking numbers are emailed as items ship.

Tapestries woven in North Carolina are made to order and are typically produced and shipped within 3 to 10 business days, although some take longer, such as 2 to 4 weeks. Most European-woven tapestries are in stock and ship from our USA warehouse within about 5 business days; if a design is not in stock, it is brought in from Europe, which typically takes 2 to 4 weeks and occasionally longer. Where a product page gives a different estimate for that item, the product-page estimate applies.

Listed shipping times are typical rather than guaranteed, and delays occasionally occur. If we cannot ship your order within the time we stated, or within 30 days of receiving your complete order if no time was stated, we will notify you promptly. The notice will give a revised shipping date, or tell you that we cannot give one, and will offer you the choice to agree to the delay or cancel and receive a prompt refund. Refunds for cancelled, unshipped orders are made to your original payment method.

5. International Orders

Orders shipped outside the USA may be subject to import or duty fees. These typically run between 5% and 20% of the order value, although they can be more, or no fees may be imposed at all. If imposed, they are due to release the package for delivery once it arrives in your country. Any such fees are the sole responsibility of the recipient. Please research the fees your country is likely to impose on textiles or home goods imported from the USA before you order.

Failure to pay imposed fees may result in the loss of the package or its return to us at additional expense. All actual shipping expenses incurred for a returned international shipment will be deducted from any refund due, to the extent the law permits.

6. Returns and Refunds

Upon confirmed delivery of your return to us, we will issue your refund to your original payment method, and in any event within 30 days after we receive the returned items. To start a return, contact us using the details in Section 12. Nothing in this section affects your right to a remedy if an item arrives damaged, defective, or materially different from its description.

7. Custom Orders

Custom tapestries are woven to the artwork, size, and quantity you approve. Because each is made specifically for you, custom products are not returnable. If a custom item arrives defective or does not match what you approved, contact us and we will address it in line with applicable law.

If you submit a photograph, artwork, logo, or other material for a custom order, you confirm that you own it or have permission to have it reproduced, and you are responsible for any claim that it infringes another person’s rights.

8. Limited Lifetime Warranty

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. It is in addition to, and does not replace, any rights you have under applicable law.

9. Using the Website

The website and its content, including images, text, designs, and logos, belong to Quality Tapestries Inc. or its licensors and are protected by intellectual-property laws. You may use the website for lawful personal shopping. You may not copy or resell its content, interfere with its security or operation, or use automated tools to collect its content without our written permission.

The website may link to third-party sites, which we do not control and are not responsible for. Our handling of personal information is described in our Privacy Policy.

10. Limits on Our Liability

To the extent the law permits, Quality Tapestries is not liable for indirect or consequential losses arising from your use of the website or products. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence.

11. Governing Law and Changes

These terms are governed by the laws of the State of California and applicable federal law, except where the law of your place of residence gives you mandatory rights that apply instead. We may update these terms from time to time by posting the revised version with a new date. An update does not change the terms that applied when you placed an existing order.

12. Contact Us