Shipping policy

Free Shipping

We offer free shipping worldwide on orders over $99 (USD). Shipping charges for smaller orders are shown at checkout. All of our products ship from the USA.

Carriers and Tracking

Most orders ship via UPS. Some orders ship via FedEx or the U.S. Postal Service. A tracking number is emailed to you as soon as your order ships.

Production and Processing Times

- USA woven tapestries (item numbers beginning with C, M or P) are made to order in North Carolina, USA. Typical production time is about 2-4 weeks.

- European woven tapestries (item numbers beginning with W) are woven in Belgium, France or Italy. Most are in stock at our USA warehouse and ship within 3-5 business days. If an item is not in stock, it is brought in from Europe, which typically takes about 2-4 weeks.

- Custom tapestries typically take 4-6 weeks to produce. Custom orders ship free by ground within the USA; international shipping on custom orders may cost extra.

These time frames are typical estimates and do not include transit time. Occasionally production takes a few weeks longer depending on workload. See our shipping time frames page for more details.

International Orders, Duties and Taxes

We ship worldwide. Orders shipped outside the USA may be subject to import duties, taxes or customs fees, which are paid by the customer. These typically run about 5-20% of the order value depending on the country, and some countries charge none. If imposed, they are due when the package arrives in your country, before it is released for delivery. Packages refused because fees were not paid may be lost or returned to us, and the actual shipping costs of such returned shipments will be deducted from any refund due.

Questions

Contact us at sales@qualitytapestries.com or 1-800-519-1976.