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Frequently Asked Questions

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About Products

Can a tapestry be made into a size not shown on the site?
No. Each tapestry only comes in the size(s) shown. We cannot make them in other sizes.

Does a free rod come with the tapestry?
No. Rods and tassels are sold separately. View rods & tassels here.

Do the rods include brackets and hardware?
Yes. Each rod comes with all necessary hardware, including brackets and screws. Nothing additional is required.

Are the images screen printed onto the fabric?
No. All images are woven into the tapestries. These are high quality tapestries.

Why do European woven tapestries cost more than the USA woven tapestries?
There are a few factors involved. 1) The cost of production is more. 2) They often utilize more costly materials, such as wool. 3) They are typically a little more thicker. 4) They are imported from Europe, which involves shipping and custom fees that we pay.

Are the tapestries woven by hand?
No. They are machine woven. However, each tapestry is hand finished and is therefore unique. Thus, sizes will occasionally vary by up to a few inches from the listed size.

How do I get wrinkles out of my tapestry?
To remove wrinkles or creases, iron the back of the tapestry first, using a steam iron on a medium setting. If you still need to iron the front, place a thin cloth between the fabric and the iron to avoid scorching the fibers. Using a steamer on the front side also works well and is safe.

How do I maintain my tapestry?
Once mounted on a wall, your tapestry should require very little maintenance. Vacuum your tapestry once or twice a year with your vacuum cleaner's upholstery attachment to remove dust.

Do you appraise or buy old tapestries?
No. We deal exclusively with brand new tapestries and cannot appraise any others.

About Shipping

How much does shipping cost?
Shipping is free on all orders within the USA!
International shipping (outside the USA) is a flat rate of only $25 for your entire order.

How soon will my order ship?
Orders typically ship out within 1-3 business days. If a European woven tapestry is not in stock it will take 1-3 weeks to get it in and be shipped out.

Will I get a tracking number?
Yes. Once your order ships we will email you a tracking number.

What carrier do you use for shipments?
We use FedEx for most addresses in the USA. Occasionally we use UPS. We use the U.S. Postal Service for some domestic orders and nearly all International orders.

Do you ship to my country?
We ship to every country! Here are some of the countries that we have already shipped to: Australia, Austria, Azerbaijan, Belgium, Bermuda, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Honduras, Hong Kong, India, Indonesia, Iceland, Ireland, Israel, Italy, Japan, Kazakhstan, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Virgin Islands.

About Ordering & Payments

Can I place my order over the phone?
Yes. Most customers find our online ordering process very simple and secure, but if you do not like that method then you can place your order by phone. All credit cards are processed via our online payment processor, even when an order is placed by phone. ( View contact info.)

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.

Is paying online safe and secure?
Yes. In the bottom right corner of every page you will find our security logo. Click this logo to see that our site is secured with 256 bit encryption, thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

Will I pay sales tax?
Only orders shipped to an address in California will pay a sales tax of 8.5%.

About Returns

What is your return policy?
We have an excellent return policy! Read our return policy here.

About Our Company

Why buy from Quality Tapestries?
1. A+ rating with the Better Business Bureau.
2. 30 day return policy.
3. Personalized customer service, answering calls and emails asap.
4. Testimonials from the USA, Australia, Canada, the UK and more.
5. User-friendly navigation bar. Narrow search results by up to 7 selections.
6. Photo gallery.

Where is your main office?
QualityTapestries.com
2811 S. Lovers Lane
Suite F
Visalia, CA 93292
United States

Do you have a showroom or store where I can see your products?
No. We do not have a store with our products on display. Our tapestries are sold exclusively online. We do not print catalogs either, due to costs involved.

Tapestries vs. Pictures

Why Buy a Tapestry Instead of a Framed Picture?
1. Durability - Our tapestries are made to last literally hundreds of years! Tapestries do not break. They are not fragile. Transporting & storing them is easy as they roll up.
2. Value - Most things depreciate with time, whereas tapestries hold their value exceptionally well and typically gain value the older they get.
3. Uniqueness - Tapestries are unique and make a loud impression. They have a multi-dimensional aspect, as the viewer can get a different feel from different angles.
4. Craftsmanship - Our tapestries are made in Belgium, France, Italy and the USA. An average tapestry utilizes 5-8 miles of thread. These are quality products!
5. Practicality - In an otherwise noisy room, tapestries serve as a noise reducer because they are fabric and help absorb sound.