30 Day Return Policy
If you are not fully satisfied with your purchase you may return it within 30 days of delivery!
Returns must be requested via email following the 5-step instructions below. Actual
shipping & handling costs are non-refundable as well as a reasonable 5% restocking fee. We kindly ask
that you refrain from ordering multiple tapestries with the intent
of keeping just one and returning the rest.
Authorized return instructions:
Email us at
Give us the order number and item number(s) of what you want to return.
Wait for us to email the return address and RMA number.
Send back the item(s) through UPS, FedEx or USPS.
Email us the tracking number.
Once we confirm your return has been delivered we will initiate your refund within 5 business days. Refunds are made directly to the credit card or paypal account used to make the purchase. Returns made without an RMA number or without adhering to the instructions above may incur a penalty or may not be refunded. Return shipments initiated more than 30 days after delivery may incur a penalty.
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TESTIMONIALS FROM A FEW RETURNED ORDERS
Quality Tapestries has been a pleasure to do business with at every stage. Their prices for Belgian tapestries were outstanding. Their shipping was fast. And when I had to return an item, they provided a refund quickly and without any questions, just as promised on their website. A very professional company.
- Nina H., Half Moon Bay, California, USA - December 2015
I just received the confirmation of my refund. You were GREAT in responding to this, obviously excellent in caring for your customers.
- Julie Q., Winona, Minnesota, USA - July 2013